The Official OpenRoad Blog

IF/THEN

Category Archives: Service Design

OpenRoad Works with BC Government to Create Online Divorce Assistant Application

Employing service design and development to improve access to justice.

Service Design Methods Sampler: The Future, Backwards

A great alternative to traditional strategic planning exercises.

Who are service designers?

Reflections from Gordon Ross on the #SDinGov 2018 conference in Edinburgh on who service designers might be and what that means for an evolving design genre.

OpenRoad converges on Service Design

Our Service Design team heads to Toronto to facilitate a hands-on methods workshop. Check out the conference highlights.

Service Designers: Expand Your Palette

Curious about some of the design methods we use in our client workshops? We'll be sharing our knowledge at Converge 2017.

Thinking Ahead: Goodbye to the Internet, hello to connected customer journeys

With the internet becoming more ubiquitous, today's consumers expect connected experiences. How do you, as a project sponsor, plan for a more integrated, holistic experience?